Material

Material convention group A

Due to legal NIHDI standards, we have to adhere strictly to the amount of material we issue.
In the diabetes convention group A, you are entitled to:

27 Freestyle libre sensors per year (14 days per sensor)
or 37 Dexcom sensors per year (10 days per sensor)
or 53 Guardian 4 sensors per year (7 days per sensor)
25 measuring strips per month

The cost of additional material (e.g. due to early loss of sensors) is not included in the set prices, in accordance with diabetes convention legislation. These costs will be borne by the beneficiaries and will be charged by the hospital. To avoid these costs, please contact the company immediately in case of faulty sensors so that they can be replaced free of charge.

Medtronic

tel: +32 (0)800 908 05
You can request a free replacement via this link (if necessary, create a WeCare account via 'register my pump').

Dexcom

tel: +32 (0)800 296 73
You can request a free replacement via this link.

Abbott

tel: +32 (0)800 167 72
You can request a free replacement via this link.

Always provide the following information:

Clear description of the question or complaint about the product
Patient's first and last name, address, telephone and email
Name of attending physician
Sensor wear time
Any error code
Serial number of the reader and sensor
Lot number of the sensor and Precision strips, if any

Material convention group B with sensor method

Due to legal NIHDI standards, we have to adhere strictly to the amount of material we issue.
In the diabetes convention group B with sensor method, you are entitled to 37 Dexcom sensors per year.

The cost of additional material (e.g. due to early loss of sensors) is not included in the set prices, in accordance with diabetes convention legislation. These costs will be borne by the beneficiaries and will be charged by the hospital. To avoid these costs, please contact Dexcom immediately in case of faulty sensors so that they can be replaced free of charge.

Dexcom

tel: +32 (0)800 296 73
You can request a free replacement via this link.

Always provide the following information:

Clear description of the question or complaint about the product
Patient's first and last name, address, telephone and email
Name of attending physician
Sensor wear time
Any error code
Serial number of the reader and sensor
Lot number of the sensor and Precision strips, if any

What if there is a faulty Freestyle Libre Sensor?

Contact Abbott in case of a malfunction of a Freestyle Libre Sensor on +32 (0)800 022 88 28 or via this link.
The pdf below provides step-by-step instructions on how to do this.

Reusable bag

We would like to avoid the use of single-use plastic as much as possible. Is it possible to bring a reusable bag or tote to the consultation? You can use it to collect the supplies for your diabetes treatment and take them home.

Interim collection of material

Would you like to pick up supplies for your diabetes treatment in the interim? In that case you can call +32 (0)9 246 13 42 or make an appointment online via the appointment portal (Collecting materials in Ghent or Collecting materials in Gentbrugge).

Downloads

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