Practical information
How can you be referred?
How can you be referred?For all treatments, make sure to bring the referral letter from your GP or the referring specialist. If a CT scan, NMR, bone scan, EMG or other examination has already been performed, we recommend that you bring those results (or access code).
Digital questionnaire
Digital questionnaireThe Pain Centre aims to improve care for patients who have chronic pain. Through a digital questionnaire (i.e. a care pathway), we get a better view of the outcome of our treatments and can make adjustments where necessary. After all, we want to standardise treatment and make sure everyone gets the same quality of care.
Participation in the care pathway offers benefits for both patients and care providers, but is of course entirely voluntary. You can decide at any time, without giving a reason, not to participate further. This decision will naturally not affect your further care and care relationships.
To measure the quality of care and treatments at the Pain Centre, the choice was made to use a digital questionnaire. The digital tool, AWELL, was chosen. The tool was developed to avoid wasting too much time completing lists during the (first) patient contact, and it ensures that physicians can prepare their patient's file in time.
When making an appointment for a consultation or (some) treatments, one of the pain centre's administrative staff will forward you a questionnaire to your e-mail address. They will ask you for verbal consent for this first (before initiating and forwarding the questionnaire). You will be asked to complete this questionnaire in good time (preferably at least one week before the treatment or consultation). With this digital tool, medical data can be collected in a secure and reliable manner.
The questionnaires provide a clear picture of your symptoms and also allow us to refer for appropriate help depending on the results of the questionnaires (e.g. additional recommendations from a physiotherapist, physiatrist, neurosurgeon, Social Services or a psychologist). The pain you feel before treatment is also always given due consideration.
After some treatments, you will be sent another section of the questionnaires after 6 weeks, 3 months, 6 months and 1 year. These results are always analysed and, where necessary, the patient is contacted by phone by one of our nurses.
Via the questionnaire, you can also share experiences, tips and suggestions with us. This can help us ensure and further improve the quality of care.
By completing the questionnaire, you give your consent for Awell Health to store and process your data. Awell Health is one of the software partners of Maria Middelares General Hospital.
The data collected is subject to the AVG (European General Data Protection Regulation) and GDPR (Belgian data protection, RD 30/07/18).
The data will only be used by care providers who are directly involved in your treatment (Patient's right, RD 22/08/2002). Anonymised data can be used for research into disease, potential treatments and improvements to the care pathway.
Consultation
ConsultationOn arrival at the hospital entrance hall, insert your ID card into the e-kiosk. You will then get a ticket with further instructions:
After registration, go to the first floor, gate G, waiting room G1.03. Turn left at the top of the stairs. Coming out of lift G, turn left around the corner. Register with the Pain Centre Secretariat, then take a seat in the waiting room.
After registration, follow route 129 and take the lift to the first floor. When you get upstairs, you may take a seat in waiting room 29, where the physician will come to collect you.
Course of the admission
Course of the admissionRegister 30 minutes before the scheduled time using the e-kiosk. Bring your identity card, referral letter and recent radiological examinations.
On arrival at the hospital's entrance hall (atrium), insert your identity card into the e-kiosk. You will then get a ticket with further instructions: The person who registers you will provide the necessary documents, labels and a name tape. Check the name band and report immediately if anything is incorrect.
After registration, go to the first floor, gate G, waiting room G1.03. Turn left at the top of the stairs. Coming out of lift G, turn left around the corner. Register with the Pain Centre Secretariat, then take a seat in the waiting room.
You enter the hospital through the emergency and day hospital entrance (Meulenstraat). The person who registers you will provide the necessary documents, labels and a name tape. Check the name band and report immediately if anything is incorrect.
After registration, take the lift to the first floor and follow route 33. You may take a seat in the waiting room and you do not need to sign in anywhere.
The nurse will guide you further from the waiting room. You hand over your documents and the nurse will check that the details on your name band and labels are correct. The nurse will ask about your medication, complaints and hypersensitivity to certain substances. Your blood pressure and heart rate will be checked.
